Contact Center as a Service

Contact Center as a Service

Are you looking for?

Social Media Integration / Omni Channel

Inbound and Outbound Call Routing

Machine Learning

Artificial Intelligence

Robotic Process Automations

Detailed Reporting and Analytics

Advanced Call Routing

Workforce Management

The Benefits of CCaaS

Customer Satisfaction

Reduced wait times and improved agent/customer interactions

Retention

Keep customers due to differentiated service levels.

Improved Sales

Well-trained and responsive agents can use the technology to help customers select the right solution or product for their needs.

Omni Channel

The ability to take queries via, voice, video, text and social media channels to cater for a varied client base.

Maintenance

Decrease time spent on patching, upgrades and application refreshes.

Improved Efficiency

Improve the efficiency of internal communications.

Track Agent Performance

Help improve efficiency, ensure the agents are trained and supported as needed.

Reduce Costs

Use elements of AI and Automation to free up agent time and handle some of the more repetitive tasks.

Compliance

Ensure you comply in your sector, whether it be FCA call recording or PCI amongst many others.

CCaaS Providers

We can access all of the following CCaaS providers and match them to your specific requirements, comparing them side by side to ensure the best fit for your business.

Get a CCaaS Matrix and Bespoke Insights

Want to see a side by side comparison of all our providers? If you're interested in seeing all providers instead of just the ones chosen for you, we're happy to walk you through all of the options via our Pathfinder Portal.

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